Frequently Asked Questions

Everything you need to know about your next favorite record.

How do you ensure vinyl records aren't damaged during shipping?

We use specialized, heavy-duty cardboard mailers with extra padding and corner protection to ensure your limited edition vinyl arrives in pristine condition.

Are all your records brand new and sealed?

Yes, all items listed as 'New' are factory sealed. For rare or vintage collectibles, the condition of the sleeve and media will be explicitly detailed in the product description.

What is your return policy for warped or skipping records?

We offer a 30-day return policy for any manufacturing defects. If your record arrives warped or has playback issues, contact our support team for a replacement or full refund.

Do you ship internationally?

We ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.

Can I cancel a pre-order for an upcoming release?

Pre-orders can be cancelled for a full refund anytime before the official release date. Once the item has entered the shipping process, our standard return policy applies.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.